Q: How do we report trouble?
A: During regular hours, call 641-755-2424. On nights and weekends, call the same number and leave a message in our voice mail. Calls left after 5:00 pm weekdays will be answered after 8:00 am the following day. Calls received after 12:00 noon on Saturday will be answered on Monday.

Major service outages will be addressed immediately on nights, weekends and holidays.

Q: How much will it cost to install new telephone service in Panora?
A: Residential customers can review options by clicking HERE. Commercial customers can click HERE to learn more.

Q: Do you have Internet service?
A: Yes - we offer both dial-up and high speed Internet service.

Q: How fast is your Internet service?
A: Dial-up is up to 56K. Panora Powerhouse High Speed Internet (next general DSL) is averaging around 600K for speed. Speed is drastically determined by your distance from a central switching point.

Q: What are capital credits?
A: One of the benefits of being a cooperative member is that you are entitled to receive a portion of the cooperative earnings.

A patronage refund is a way of distributing the cooperatives net income to its members. Patronage refunds issued in the form of allocated surplus can only be retired, or paid to members, upon approval of the board of directors. Each time a patronage distribution is issued, the cooperative will notify eligible members of their refunds.

Q: Where is your office located?
A: One and one-half blocks west of the Junction of Highways 4 & 44 on the south side of Main Street in Panora, Iowa.

Q: Where can I call without paying long distance charges from my Panora telephone?
A: Telephone exchanges of Yale and Linden.

Q: What is a cooperative?
A: "An organization owned collectively by members who share in its benefits."

Panora Cooperative Telephone Assn., Inc. was established by its members to provide themselves with a vitally needed telecommunications service. This will provide member's economic and community standards and will also provide significant long-range benefits and contributions both to the community and subscribers.